Our Family just got back from a 10 day family vacation in Baja, Mexico.
The first night we arrived, We got lost multiple times on the way to our hotel. We then got super deeply stuck when we drove our compact 2 wheel drive car into the beach. Bill Said... "We shouldn't drive into this sand or we are going to get stuck" and then he drove it into the sand.
After many years of taking tourists rafting, we have observed that people generally behave more stupidly on vacation than they might at home. These people are mostly overworked, overtired, over extended and trying to enjoy an active vacation with their family when really, they might prefer a week in a dark room or an isolation tank.
We are no different. And that is why we can say with confidence that we understand. You need extra special care. You need tlc. You need to not be treated like a tourist.